Privacy Policy

Specialized Pet Solutions LLC Privacy Policy

Last Updated: January 27, 2020
This privacy policy is effective immediately.

Introduction

At Specialized Pet Solutions (“Company” or “We”), we respect your privacy and are committed to protecting it. This policy explains the types of information we collect, how we use it, and the steps we take to safeguard it.

We collect information when you:

Visit our website (“Website”)
Communicate with us via email, text, or other electronic messages
Use our mobile or desktop applications
Interact with our ads or third-party services that link to this policy

This policy does not apply to information collected:

Offline or through other websites operated by us or third parties (including affiliates and subsidiaries)
Through third-party applications or content (including ads) that may link to or be accessible from our Website

Please read this policy carefully. If you disagree with our practices, we recommend not using our Website. By accessing or using the Website, you agree to this policy. We may update it from time to time, and your continued use means you accept those changes. Check back periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13. We do not knowingly collect personal information from anyone under that age. If you’re under 13, do not use this Website or provide any personal details—including your name, address, phone number, or email.

If we discover that we’ve collected information from a child under 13 without verified parental consent, we will delete it. If you believe we may have such information, please contact us through our Contact Us page.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

Personal information such as your name, postal address, email address, telephone number, or any other data defined as personally identifiable under applicable law.
Non-identifying information that relates to you but does not individually identify you.
Technical information about your internet connection, the devices you use to access our Website, and your usage patterns.

How We Collect Information

We collect information in three main ways:

Directly from you when you provide it through forms, registrations, or communications.
Automatically as you navigate the Website, using cookies, web beacons, and other tracking technologies.
From third parties, such as business partners or service providers.

Information You Provide to Us

You may provide information by:

Filling out forms on our Website (e.g., registration, subscriptions, service requests).
Contacting us via email or other communication channels.
Responding to surveys for research purposes.
Completing transactions or placing orders, which may require financial details.
Using search features or posting content in public areas of the Website.

If you post content or share information publicly (“User Contributions”), you do so at your own risk. While we offer privacy settings and limit access to certain areas, no system is completely secure. We cannot control how others may use or share your User Contributions.

Information We Collect Automatically

As you browse our Website, we may collect:

Details of your visits, including traffic data, location data, and usage patterns.
Information about your device, such as IP address, operating system, and browser type.
Data about your online activity across third-party websites (behavioral tracking).

Although this data is typically statistical and non-personal, we may link it to personal information we collect from other sources.

Why We Collect This Data

We use this information to:

Estimate audience size and usage trends.
Store your preferences and personalize your experience.
Speed up searches and improve navigation.
Recognize you when you return to the Website.

Tracking Technologies We Use

Cookies: Small files stored on your device. You can disable cookies in your browser settings, but doing so may limit Website functionality.
Flash Cookies: Used for storing preferences and navigation data. These are managed separately from browser cookies.
Web Beacons: Small graphic files that help us track user engagement, such as email opens and page visits.

We do not automatically collect personal information through these technologies, but we may associate the data with personal information you provide or that we receive from other sources.

Third-Party Use of Cookies and Other Tracking Technologies

Some content and applications on our Website—including advertisements—are provided by third parties such as advertisers, ad networks, content providers, and application developers. These third parties may use cookies, web beacons, or similar tracking technologies to collect information about your activity on our Website.

They may link this data to your personal information or track your behavior across different websites and online services. Their goal is often to deliver interest-based (behavioral) advertising or other targeted content.

We do not control these third-party tracking technologies or how they use the data they collect. If you have questions about a specific ad or targeted content, please contact the provider directly.

How We Use Your Information

We use the information we collect from you—or that you provide—to:

Present our Website and its content
Deliver the products, services, or information you request
Send updates about your account or subscription, including renewal notices
Fulfill our contractual obligations, including billing and collections
Notify you about changes to our Website or services
Enable your participation in interactive Website features
Support any other purpose you specify when submitting your information
Display targeted advertisements to relevant audiences
Fulfill any other purpose with your consent

If you interact with an ad, the advertiser may assume you meet their targeting criteria—even though we do not share your personal information without your consent.

Disclosure of Your Information

We may share aggregated, non-identifiable data without restriction. We may also disclose personal information:

To our subsidiaries and affiliates
To contractors and service providers who support our business and agree to keep your data confidential
To a buyer or successor in the event of a merger, sale, or reorganization
To third parties for marketing purposes, but only with your consent
To fulfill the purpose for which you provided the information
For any other purpose disclosed at the time of collection
With your explicit consent

We may also disclose your personal information:

To comply with legal obligations or government requests
To enforce our terms of use and other agreements
To protect the rights, property, or safety of the Company, our users, or others—including fraud prevention and credit risk reduction

Your Choices About How We Use and Share Your Information

We offer several ways for you to control how we collect and use your personal information:

Tracking Technologies and Advertising: You can adjust your browser settings to block or alert you about cookies. To manage Flash cookies, visit Adobe’s Flash Player settings page. Keep in mind, disabling cookies may limit access to certain parts of our Website.
Third-Party Advertising: We don’t control how third parties collect or use your data for interest-based advertising. However, many offer opt-out options. You can opt out of targeted ads from members of the Network Advertising Initiative (NAI) by visiting www.networkadvertising.org.

Accessing and Updating Your Information

To access, correct, or delete personal information you’ve provided, contact us via our Contact Us link. Please note:

We can only delete your personal data by removing your user account.
We may deny requests that violate legal requirements or result in inaccurate records.
Deleted User Contributions may still appear in cached or archived pages or may have been copied by other users.

Use of Website content, including User Contributions, is governed by our Terms of Use.

Your California Privacy Rights

Under California Civil Code § 1798.83, California residents may request details about how we share personal information with third parties for direct marketing. To make a request, contact us via our Contact Us page.

Data Security

We take steps to protect your personal information from accidental loss and unauthorized access, use, or disclosure. However, your security also depends on you:

Keep your password confidential.
Avoid sharing login credentials with others.

While we work hard to secure your data, no internet transmission is completely secure. Any personal information you send to our Website is at your own risk. We are not responsible for breaches of privacy settings or security measures.

Changes to This Privacy Policy

We post updates to this policy on this page. If we make significant changes to how we handle your personal information, we will notify you via email (if provided) and/or through a notice on our homepage.

You are responsible for keeping your contact information current and for reviewing this policy periodically. The last update date appears at the top of this page.

Contact Us

If you have questions or comments about this privacy policy or our privacy practices, please reach out via our Contact Us page.