Customer Service in the Pet Industry
Why Customer Service Matters More Than Ever in the Animal O&P Industry
Every business in America depends on quality customer service—but in the animal industry, the stakes are even higher. Helping animals is often the easy part. They’re grateful for love, care, and support. But today’s pet parents are not the same as they were 20 years ago.
Modern pet owners expect more. They want exceptional care for their animals and a seamless, compassionate experience for themselves. In fact, many treat their pets like children—and rightly so. Their pets’ health and happiness are just as important to them as a child’s would be.
The Pet Industry Is Booming—and Expectations Are Rising
The global pet industry is now worth an estimated $232 billion, with $103.6 billion of that in the U.S. alone. According to a Spots.com article published in March 2023, the industry is growing at a rate of 11.6% annually. With 67% of U.S. households owning pets, more people are prioritizing their animals’ well-being than ever before.
Wetteny Joseph, CFO of Zoetis (a leading animal healthcare company), put it best:
“Adding real value starts with understanding the outside-in—focusing on the customer experience and needs.”
He also noted that millennials and Gen Z now make up about 50% of new pet owners, and they place a premium on health, wellness, and personalized care.
Customer Service in Animal Orthotics & Prosthetics
In the animal orthotic and prosthetic (O&P) industry, customer service isn’t just a nice-to-have—it’s essential. We’re not only helping animals regain mobility; we’re also supporting the humans who love them.
According to a Global Market Insights report from June 2023, the pet O&P market was valued at $45.6 million in 2022 and is projected to reach $109.2 million within 10 years. As the industry grows, so does competition. Pet owners are savvy. They research, compare, and read reviews before making decisions.
That’s why exceptional customer service is the only way to stand out. At Specialized Pet Solutions (SPS), we don’t pay for reviews or followers. We earn every testimonial through integrity, compassion, and results.
What Sets Specialized Pet Solutions Apart
SPS was recently named a key player in the animal O&P industry. We’re proud of that recognition, but we’re even prouder of the relationships we build with our clients. We take the time to listen, understand, and deliver solutions that truly work—for both the pet and the pet parent.
Every review we receive is authentic, well-earned, and deeply appreciated. Our word-of-mouth reputation continues to grow, especially among animal sanctuaries and rehabilitation centers.
What Our Clients Are Saying
Karen McCue
“Angela really took the TIME and EFFORT to formulate just the RIGHT prosthetic for our dear girl. The prior prosthetic enclosed her stump and caused constant pain and reinfections. Now, Penny walks without pain—and even RUNS! This has been LIFE-ALTERING. I simply cannot recommend this WONDERFUL place enough.”
Mary Odom
“My labradoodle had a partial cruciate tear. Surgery was the only option—until I found Angela. She customized a brace for my dog, and the customer service was top-notch. She’s patient, kind, and responsive. If your pet needs a specialty device, don’t hesitate to call them.”
Keith Scott
“After failed surgeries and treatments, I found Specialized Pet Solutions. They listened, understood Peaches’ needs, and built a brace that works. She’s walking farther and happier than ever. I only wish I had found them sooner.”
Our Commitment to You and Your Pet
At SPS, we combine quality craftsmanship with exceptional customer service. Whether your pet needs a dog knee brace for a torn CCL or a custom prosthetic, we’ll create the best solution available—because your pet deserves nothing less.
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